Order Tracking & Delivery

Go to My Orders in your HappyIndia account to track your order.

Once your order has reached the DC, you will receive a call prior from our delivery team to schedule your delivery.

Congratulations on your relocation! We can help you with that and you can raise a ticket for the same.

In case you missed the delivery, the logistics partner will try to deliver the product on the next business day and you will receive a call prior from our delivery team to schedule your delivery.

We try our best to deliver your order on time. In the rare case, it happens that the order has been delayed. For that, our support team will be in touch with you through emails or tickets. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders

The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. Moreover, please refer to the product details tab on individual product pages for estimated delivery timelines.

To check the current status of your product, login to the HappyIndia Account and go to My Orders to see the current delivery status of your products.

Raise a ticket for that order and easily change your delivery address with the help of our support team.Within 24 hours of placing of order.

If you’re not able to check your order status or tracking, kindly raise a ticket or contact our support team.

The key reasons for delivery variation are : Non- availability of items in stock and Products from different vendors. In the case of products from different vendors, the promised delivery date varies from one item to the other.As, one seller will dispatch it by today and another may dispatch after two days, as per the availability. So, this way the promised Delivery date varies from one item to the other.

Unlike other market places, HappyIndia does inhouse manufacturing with a stringent quality check process. So, in the entire process, some delay may happen at various stages of production and supply chain. We are trying our best to minimize all the possible reasons for delay.

Yes, we do deliver products in apartments. But, in absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s doorstep (on request) in such cases. Also in cases where extra manpower and equipment are required to take goods to the customers floor, extra charges may be applicable.

Before our product will get dispatched from local DC, our delivery executive will call you to schedule your delivery. In case you want delivery later than the date specified, you can request the delivery executive to reschedule the delivery of your order.

For this, you need to check the vendor associated with the product. If the product is of HappyIndia, you can request for the same as one delivery and invariably it will be shipped as one delivery until and unless the items are in separate warehouses.On the other hand, if the products are from different vendors, you can’t get all the products in one single delivery. As, one seller will dispatch it by today and another may dispatch after two days, as per his availability. So, you’ll be receiving both packages at different dates.

If you need someone else to collect your package on your behalf, they’ll need to bring a valid government-issued photo ID or will be asked to connect with the delivery agent through phone.

As part of our company policy, we do not share the contact numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.

Payment & Invoice

       At HappyIndiat, you can shop with any of the following options:

  • Visa, Mastercard and American Express Credit Cards. Debit card with major banks.

  • Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)

  • Wallets (Amazon Pay, UPI etc.)

  • EMI Facility is available for all Axis, HDFC, HSBC, ICICI, IndusInd, Kotak, and standard chartered cardholders. The current EMI facility is available for 3, 6, 9, 12 month installments.

  • We also provide No-Cost EMI option which is provided uniformly on minimum order or cart value of Rs.10,000 and is available for 3 months tenure only.

HappyIndia never requests customers to share any of your personal details over email or phone.

  • (a) During an online transaction, you will be redirected to your bank website. Once your transaction gets completed, you will be redirected to a HappyIndia page with your order details which you can keep a copy of.

  • (b) Also, please be informed to never press the browser back button when the transaction is still currently being done.

Yes, it is completely safe to use credit card, debit card or net banking while shopping with HappyIndia.

   In case of online transactions:

  1. For Credit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

  2. For Debit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So, in that case keep your OAC or IPIN handy as well.

  3. For net banking, you need to keep your account number as well as your IPIN handy.

  • No, we do not offer cash on delivery/card on delivery as payment options.

  • How to download the GST Invoice?

  • You can download the GST invoice once your order has been shipped by logging into your account.

  • Can I change the billing name or shipping name in an invoice?

  • Yes, the billing name or shipping name in an invoice can be changed by raising a request in your help desk center.

Manage Account

Click on the signup link, present at the top right corner of our HappyIndiat. This will show a pop-up menu where you can register from either of the following ways to get on board.

  1. Manual form filling: You can manually fill up the form to register yourself by filling the general details.

  2. Sign up with Facebook: You can also sign up through your Facebook account by clicking on “or continue with facebook”, presented at the below side of the popup menu.

  3. Sign up through Gmail: You can also sign up through your Gmail account by clicking on “or continue with Gmail”, presented at the below side of the popup menu.

Your HappyIndia account is now ready.

In order to change your phone number or shipping address, please reach out to the customer support team through create a ticket at the HappyIndia help desk.

Warranty

  • The warranty we offer differs from product to product, based on the materials used.

  • For that, please refer to the warranty tab on individual product pages.

Damaged or Defective Item

  • First off all, apologies if that happens. If you notice that you are facing issues with your furniture, please feel free to raise a ticket.